Terms of service

1. About Us  

Helperoo is a platform that connects clients with independent service providers (cleaners and administrative helpers). We coordinate bookings, communication, and scheduling, but do not directly employ service providers.

2. Services  

We provide coordination services to match clients with independent contractors. The actual service is delivered by the contractor.

3. Booking & Payment  

All bookings must be paid in advance via the available payment methods. A booking is only confirmed once payment is received.

4. Cancellations  

Cancellations made at least 24 hours before the scheduled booking time are eligible for a full refund. Cancellations made less than 24 hours before the booking may not be refunded, as the time has been reserved and scheduled in advance.

We appreciate your understanding.

5. Responsibility  

Service providers are independent contractors. While we aim to provide reliable professionals, Helperoo is not liable for damages, losses, or issues caused during the service.

6. Replacements  

If a cleaner is unavailable, we will attempt to provide a replacement.

7. Conduct  

Clients agree to treat service providers respectfully and provide safe working conditions.

8. Changes  

We reserve the right to update these terms at any time.